This week I've been discussing the Four Horsemen of Investigations and the role they play in undermining our investigation efforts.
A couple of videos at- https://www.linkedin.com/posts/icam-investigation_icam-safetywise-icamtraining-activity-6639985307829792768-6t9r
So who and what are the Four Horseman of Investigations, and why should we be aware of them?
I see these as four key traits or behaviours that will derail your investigation.
Poor communication- everything about an investigation revolves around communication. From verbal through to written. We use verbal for the briefings, setting the parameters, for interviews and many other aspects. If we get these wrong, the investigation can go off on tangents or we won't dig deep enough and understand what is being said to us. Likewise, written communication comes in for the reports. If we struggle to document clearly what has happened, how it happened, and what we need to do to prevent it recurring, then there's a far higher chance that it will happen again.
Complacency- this comes in when we have preconceived ideas on what has already happened or attitudes about the people involved. I repeatedly hear people bemoan "the idiots who don't follow rules" for example. The fact is, we need to approach every investigation with the same rigour that gets us to a point of understanding the who, what, when, where and how of the incident. Incidents happen for a reason, but if we're complacent about it, how will we learn and prevent it from happening again?
Lack of integrity- is really about not following set processes for the investigation or the parameters of the investigation. We must be clear on what we're investigating. We must be clear that if we follow a set process, that we follow it through and fully. Likewise, integrity can come in with the complacency problems mentioned above.
Emotions- it's one thing to investigate an incident. It another to investigate a good friend or work colleague, especially when emotions are running high. As investigators, we need to maintain the level head. We need to ensure that our emotions don't cloud our judgement or work.
Whilst there are many ways for an investigation to be derailed, in our experience, these are the four key ones that will cause the most harm, but also the ones we as individuals have the most control of.
If you'd like our poster on "The Effective Investigator", go to the www.safetywise.com/resources and download it for free, along with videos, sample reports and other information.
